Risk-aware request
The service, pet size, escape or bite history, medication, location, and desired arrival are validated.
Urgent non-medical pet care
Need someone qualified—now?
Care Now dispatches only to caregivers who are online, current on required screening, approved for the service, and qualified for your pet's disclosed risk profile.
What “now” must mean
A measurable operating commitment—not a decorative button.
Arrival options are shown only where supply and qualification make them realistic. A target is not a guarantee unless the checkout screen expressly says it is.
Qualified match pool
Only eligible, approved, online caregivers inside the operating radius receive the offer.
ETA and live arrival
The owner sees who accepted, the expected arrival, and movement toward the service address.
Backup escalation
No movement, cancellation, or missed timing returns the job to dispatch and alerts operations.
Pilot service level
Start with truth, then earn speed.
NearPaw is configured with a 60-minute urgent target in the London pilot. That target can be changed by operations. It must never be marketed as universal until real completion data proves it.
5 minoffer response window
60 mininitial urgent target
Humanoperations escalation
Before the first urgent request
Complete the safety information once.
Urgency is not permission to hide risk. Incomplete or inaccurate pet information can endanger the caregiver, the animal, and the public.
Pet Safety Passport
Behaviour, medications, equipment, veterinarian, emergency contact, and material history.
Secure home access
Encrypted instructions are available only to the assigned caregiver during the relevant care window.
Owner location
Urgent dispatch requires accurate service coordinates so distance and ETA are not fictional.